Position: E-commerce Manager
Employment Type:
Full Time
We are looking for an E-commerce Manager to manage and oversee our online store operations. This role will be responsible for driving the success of the e-commerce platform, from product listings to customer service, vendor management, inventory control, and order fulfillment. The ideal candidate will have 2-3 years of experience in e-commerce management, a keen eye for detail, and the ability to ensure smooth day-to-day operations.
Detailed Job Responsibilities
- Product Listing: Manage the entire product listing process on the e-commerce platform, ensuring accurate product descriptions, pricing, and images.
- Vendor Management: Liaise with vendors and suppliers to maintain accurate inventory records, ensure timely product deliveries, and manage order fulfillment.
- Inventory Management: Regularly monitor stock levels, coordinate with vendors for restocking, and track inventory to avoid discrepancies.
- Order Processing: Oversee order processing, ensuring orders are accurately fulfilled and dispatched in a timely manner.
- Customer Service: Address customer queries related to orders, shipping, and returns. Provide excellent customer support via email, phone, and chat.
- Logistics and Delivery Coordination: Work closely with delivery partners to ensure prompt and accurate deliveries, resolve delivery-related issues, and track shipments.
- Website Management: Ensure the website is user-friendly, up-to-date, and fully functional. Troubleshoot any issues with the online store.
- Sales and Marketing Support: Collaborate with the marketing team to run promotions, sales campaigns, and provide product information for marketing materials.
Education Qualification & Key Skills required
- 5+ years of experience in e-commerce, online retail, or a related field.
- Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) and content management systems (CMS).
- Strong understanding of inventory management and order fulfillment processes.
- Knowledge of logistics and working with delivery partners.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong organizational and problem-solving skills.
- Attention to detail and ability to work in a fast-paced environment.
CTC offered:
5-6 LPA
Job Location(s):
Delhi (In-site)
Job Responses:
HR@teamworkarts.com